Shipping policy

Posted on 28-12-2024

Last updated on 28-12-2024

Shipping Policy

Welcome to Urban Riwayat! We are committed to delivering your orders promptly and efficiently. Please read our shipping policy for details about delivery times, costs, and processes.

Shipping Coverage

We currently deliver across India.

Processing Time

  • All orders are processed within 3-5 business days, depending on the product type.
  • Orders placed on weekends or holidays will be processed on the next working day.

Shipping Methods and Delivery Times

  • We partner with reliable courier services to ensure timely delivery. Orders are typically delivered within 5-7 business days after dispatch.
  • Delivery times may vary based on the shipping location and courier partner availability.
  • Certain remote or non-serviceable pin codes may require additional time for delivery.
  • Customers will receive a tracking number once the order is dispatched to monitor the shipment status.

Shipping Charges

  • Prepaid Orders: ₹63 per order (Included in product price).
  • Cash on Delivery (COD): ₹63 per order + an additional ₹40.12 COD fee (Total charges included in the product price).

Order Tracking

Once your order is shipped, you will receive an email or SMS with a tracking number to monitor your shipment.

Delivery Issues

  • Delayed Deliveries: If your order has not arrived within the expected timeframe, please contact us at support@urbanriwayat.com.
  • Incorrect Address: If the delivery address is incorrect, contact us immediately after placing the order to update it.

Shipping Restrictions

  • We do not ship to P.O. boxes or military addresses.
  • Orders may be subject to delays due to weather conditions, strikes, or other unforeseen circumstances.

Damaged or Lost Packages

Urban Riwayat ensures secure packaging, but in the rare event your package is damaged or lost during transit:

  • Damaged items must be reported within 24 hours of delivery with photos of the damage.
  • For lost packages, please contact us for resolution.

Policy Updates

Urban Riwayat reserves the right to update or modify this shipping policy at any time without prior notice. Changes will be effective immediately upon being posted on our website. We encourage customers to review this policy periodically for updates.

We value your trust and aim to make your shopping experience seamless. Thank you for choosing Urban Riwayat!